Take Your Customer Experience to the Next Level
In 2014, Gartner published a survey in which 89% of the responding companies said that by 2016 they expected to compete mostly on the basis of customer experience. However, a recent article in Forbes...
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Ask a Customer Experience Expert: SHEP HYKEN
Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the...
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5 Ways to Get the Best Results from Your Feedback Form
Engaging with your customers and receiving feedback is essential to improving your customer experience, and your business. By keeping your finger on the pulse of what your customers want, and don’t...
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Ask a Customer Experience Expert: Annette Franz (CX Journey)
We continue our CX Expert series with Annette Franz – Certified Customer Experience Professional (CCXP) and author of the blog CX Journey. Annette has been voted #45 of The 100 Most Influential Tech...
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Kampyle Introduces the NebulaCX Experience Optimizer
Kampyle is excited to announce the launch of the NebulaCX Experience Optimizer. The NebulaCX Experience Optimizer is a unique and powerful technology that combines Web analytics with Voice of Customer...
View ArticleBringing CX to life with Voice of the Customer
Every few years a new trend such as social media marketing, mobile marketing or customer experience management hits the marketing field. These new trends generate a great deal of hype, attention and...
View ArticleThe Customer Experience Cheat Sheet
At Kampyle, we have learned that targeting specific customer touchpoints for feedback, and collecting the right metadata about each customer when they share their feedback will provide actionable...
View ArticleThe Essential Customer Experience Toolkit [free]
Businesses today operate on an unprecedented global scale, serving millions of customers on a daily basis. We collect and analyze massive amounts of customer data, constantly tweaking our customer’s...
View ArticleKampyle Unveils ANZ Voice of the Customer (VoC) Center of Excellence
CoE to help enterprises integrate Customer Feedback and Net Promoter Score (NPS) across digital channels and maximize business impact of insight Sydney, Australia — November 24, 2014 – Kampyle, a...
View ArticleShould You Wow Customers with Great Service?
Does bowling customers over with unexpectedly great service build loyalty? Or is it enough to make sure they can do just what they want to do quickly and easily? Introducing CES In 2008, the US...
View ArticleDon’t Flunk the Customer Satisfaction Finals!
Effective customer experience management can save your company from publicity disasters. School is almost out for the summer and students are busy preparing for their final exams and wrapping up...
View ArticleNet Promoter Score – Measure Customer Satisfaction with Just One Number
Wouldn’t it be great if you could diagnose the health of your business with just one question? According to the proponents of the Net Promoter System, you can! The Net Promoter System is a customer...
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